Your arrival in Cancun, made simple
From the moment you land, everything is designed to be clear, safe, and stress-free.
✔️ Meet & greet service at the airport
✔️ Flight tracking included
✔️ No hidden fees
✔️ Professional drivers
What to expect upon arrival
After landing at Cancun International Airport, you will go through immigration, collect your luggage, and pass customs.
Please make sure to exit by the "shuttle service & Taxis" door. Once you exit the terminal, our team will be waiting for you at the designated meeting point.
Where to find us
Each terminal has a clearly defined meeting point outside the airport building. Our team will be waiting for you with a sign displaying your name, ready to assist you immediately.
Terminal 2 – Domestic Arrivals
Our staff will be waiting for you with a sign displaying your name at the Welcome Bar with a palapa-style roof.
Terminal 2
(International Flights)
Our staff will be waiting for you with a sign displaying your name at the Welcome Bar.
Terminal 3
Our staff will be waiting for you with a sign displaying your name at the Margaritaville Restaurant.
Terminal 4
Our staff will be waiting for you with a sign displaying your name at Column B outside the terminal.
⚠️ IMPORTANT - Avoid Airport Scams
Cancun Airport is very busy, and unfortunately, some unauthorized individuals may try to approach travelers.
Please keep the following in mind:
❌ Do not accept help from strangers claiming your driver is not coming
❌ Do not follow anyone offering alternative transportation or taxis
❌ Do not make any payments to third parties inside the airport
These are common scams targeting arriving travelers.
✅ How to Identify Your Driver
To ensure your safety and a smooth experience:
✔️ Your driver will be holding a sign with your name
✔️ Our staff wears a navy blue shirt with the Casanova Go Transfers logo
✔️ Always look for our official branding and logo
If you don’t see our logo, it’s not us.
If You Need Assistance or if for any reason you cannot locate our staff:
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Do not leave the meeting area
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Contact the emergency phone number provided in your confirmation
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Our team will assist you immediately
We are always available to support you.