1. What services does Casanova Go Transfers offer?

We provide private transportation and tourist transfer services in Cancun, Riviera Maya, and surrounding areas, including airport transfers, hotel pickups, and customized transportation services.

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2. How can I make a reservation?

You can request your reservation through our website, WhatsApp, email, or any official contact channel listed on our site.

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3. When is my reservation confirmed?

Your reservation is only considered confirmed once you receive an official confirmation from our team or after completing a successful payment.

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4. Do you monitor flight delays?

Yes. We monitor flights and include up to 2 hours of waiting time after landing.

If your flight is delayed, you must notify us at least 2 hours in advance whenever possible to guarantee service adjustments.

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5. What happens if my flight changes?

• If you change your flight in advance, you must notify us at least 12 hours before your service.

• If your airline changes your flight while you are already at the departure airport, you must notify us immediately to keep your reservation active.

Failure to notify may result in service no show without refund.
 

6. What type of service do you offer?

Unless otherwise specified, all our services are private transportation.

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7. How much luggage is allowed?

Each passenger is allowed:

Up to 2 suitcases
1 carry-on bag

Additional or oversized luggage must be reported in advance and may be subject to availability or additional charges.

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8. Do you provide baby seats?

Yes. Baby seats are available upon request:

Cost: $10 USD or $200 MXN per seat
No strict limit, but must be requested in advance and subject to availability.

9. Can I modify my reservation?

Yes, modifications are subject to availability and may result in rate adjustments.

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10. What is the waiting time policy?

Arrivals:

Up to 2 hours after flight landing

Departures:

Up to 20 minutes after scheduled pickup time

After these periods, the service may be considered a no-show.

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11. What happens if I don’t show up?

If the passenger does not show up at the agreed time and location, or cannot be contacted, the reservation will be considered a no-show, with no refund.

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12. What payment methods do you accept?

We accept the payment methods available on our website (Debit / Credit card & Paypal) or those provided directly by our team in destination (Cash & Debit / Credit card)